BrightSide Restoration
San Diego · California · 19 years
A disaster restoration company covering Southern California, working insurance claims after fire, smoke, water and mould. Stuffed animals are on their list of textiles restored, alongside wedding gowns and rugs. This is not a repair shop: they arrive after a house fire, pack everything out, and return what can be saved.
Getting hold of them
She would rather you rang. Email tends to sit.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
Documents non-salvageable items as part of the claim rather than simply losing them.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Cleaning on its own
- Deodorising and allergens
- Fire, flood and smoke
Works in leather pads.
Getting it there
- Drop-off only, no mail
- Nowhere to bring it. Everything comes by mail
Money
- Fixed menu of prices, so you know before you send it
- Bills a loss adjuster directly
Anything else they say
- Their process has a step called DOCUMENT NON-SALVAGEABLE ITEMS, which is the only place in this dataset anybody describes what happens when something cannot be saved.
- Built for insurance claims since 2007. Xactimate-compatible documentation.
- You reach them through your insurer or a contractor, not by walking in with a bear.
- bulk_sanitising cleared. They do process at volume, because a building flooded, not on a recurring contract. Conflating the two put fire and flood firms above a soft play contractor when a nursery asked for a routine batch clean.