Cathie Lee Doll Hospital
St. Louis · Missouri
A doll hospital on St Charles Rock Road specialising in Ginny and Terri Lee dolls, with its own shop for wigs, shoes, elastic cord, doll paints and cleaner. The site is a parts catalogue with a repair service attached, and says almost nothing about the repair service itself.
Getting hold of them
- (314) 423-2635
- Their own site
- You can walk in at 9101 St Charles Rock Rd, Saint Louis, MO 63114
When they are open
- Monday
- 10:30am to 4pm
- Tuesday
- 10:30am to 4pm
- Wednesday
- 10:30am to 4pm
- Thursday
- 10:30am to 4pm
- Friday
- 10:30am to 4pm
- Saturday
- 10:30am to 4pm
- Sunday
- Closed
As published by the business on Yelp. Ring before travelling.
She would rather you rang. Email tends to sit.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the mail yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Cleaning on its own
- Joints
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say whether they take work by mail
Getting it there
- Doesn't say whether they take work by mail
- You can bring it in
Money
- Fixed menu of prices, so you know before you send it
Anything else they say
- Sells restringing elastic, doll paints and doll cleaner to other repairers, so is a supplier as well as a service.