Lyons Restores
20 years
Twenty years of contents restoration after fire, flood and storm, taking textiles alongside furniture, home electronics and artwork. Insurance work: you submit a claim, not an item.
Getting hold of them
When they are open
- Monday
- 9am to 5pm
- Tuesday
- 9am to 5pm
- Wednesday
- 9am to 5pm
- Thursday
- 9am to 5pm
- Friday
- 9am to 5pm
- Saturday
- Closed
- Sunday
- Closed
As published by the business on Apple Maps. Ring before travelling.
She would rather you rang. Email tends to sit.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the mail yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Cleaning on its own
- Deodorising and allergens
- Fire, flood and smoke
Getting it there
- Drop-off only, no mail
- Nowhere to bring it. Everything comes by mail
Money
- Fixed menu of prices, so you know before you send it
- Bills a loss adjuster directly
Anything else they say
- Their four named services are refresh, rewind, recreate and restore, which is furniture, electronics, artwork and textiles.
- bulk_sanitising cleared. They do process at volume, because a building flooded, not on a recurring contract. Conflating the two put fire and flood firms above a soft play contractor when a nursery asked for a routine batch clean.