Prism Specialties
Location not stated
A national specialty restoration franchise covering electronics, art, documents and textiles for insurance claims. They argue in their own words that a favourite stuffed animal can mean more to somebody than its monetary worth, and price by process and labour rather than per piece, which they say keeps the claim cheaper.
Getting hold of them
She would rather you rang. Email tends to sit.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
Items that cannot be restored are listed as total loss items on the claim.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Mending and seams
- Cleaning on its own
- Deodorising and allergens
- Fire, flood and smoke
Works in leather pads.
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “If any items cannot be restored, they'll be listed as total loss items.”
Getting it there
- Drop-off only, no mail
- Nowhere to bring it. Everything comes by mail
Money
- Fixed menu of prices, so you know before you send it
- Bills a loss adjuster directly
Anything else they say
- Restored items are stored at their facility until the invoice has been paid, then delivered. Your toy is held against the insurer settling.
- What many companies don't specialize in, or may consider a total loss, we can restore.
- bulk_sanitising cleared. They do process at volume, because a building flooded, not on a recurring contract. Conflating the two put fire and flood firms above a soft play contractor when a nursery asked for a routine batch clean.