Stober Textile Restoration
Location not stated
A commercial laundry and restoration plant built around insurance work. They publish a 92 percent average restore rate over a million items processed, and they say plainly that they recover soft goods other cleaners write off. Every item is photographed, barcoded and graded restorable or not, priced against replacement cost.
Getting hold of them
They work from their own form, so start there.
If your case is urgent, say so in the first sentence. They make exceptions and they will not think to ask.
If it gets lost
Not stated
Every item photographed, barcoded and itemized into a restore-or-replace report the adjuster can attach to the file.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Cleaning on its own
- Deodorising and allergens
- Fire, flood and smoke
- Valuations
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “Each item is graded restorable or non-restorable and priced against replacement cost.”
Getting it there
- Drop-off only, no mail
- Nowhere to bring it. Everything comes by mail
Money
- Fixed menu of prices, so you know before you send it
- Bills a loss adjuster directly
Anything else they say
- Ozone and hydroxyl deodorization paired with specialized wash formulas that pull soot and smoke odor out of fibers instead of masking it.
- Climate-controlled storage during the rebuild, so your things are held for months while the house is fixed.
- The only business in the dataset publishing a success rate at all: 92 percent.
- bulk_sanitising cleared. They do process at volume, because a building flooded, not on a recurring contract. Conflating the two put fire and flood firms above a soft play contractor when a nursery asked for a routine batch clean.