Bears of Brighouse
Brighouse · West Yorkshire
Sarah Wilkinson, making collectable and memory bears and taking repairs, in Brighouse. The clearest refusal on any homepage in this dataset, set in asterisks at the top of the page: she does not currently accept antique, jointed or foam filled bears. Photos by WhatsApp or email.
Getting hold of them
She would rather you rang. Email tends to sit.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
Nobody has told us who covers the outward leg. Ask, because that is the half people forget.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Eyes and noses
- Memory bears from clothing
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Won't work on bears filled with 1960s foam crumb that has gone to dust
- Doesn't say whether you can bring it in person
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “I don't currently accept antique/jointed or foam filled bears for repair”
Getting it there
- Takes work by post
- Doesn’t say whether you can bring it in
- Comes back standard
Money
- Quotes free from photographs, and that is the price
Anything else they say
- Stating what she will not take, in asterisks, at the top of her own homepage, is the single most useful thing any repairer in this dataset does for a reader.
- Found twice in the same pass: once through her own site and once through two Yorkshire newspapers.