Recollect Dolls Hospital
West Sussex · 25 years
A dolls hospital of more than twenty-five years, restoring wooden, porcelain, wax, composition, hard plastic and celluloid dolls, including smashed and cracked heads. Free estimates, and they will model and paint replacement parts rather than only fitting bought ones.
Getting hold of them
- 01444 871052
- dollshopuk@aol.com
- Their own site
- You can walk in at 17 Junction Road, Burgess Hill, RH15 0HR
When they are open
- Monday
- Closed
- Tuesday
- 10am to 4pm
- Wednesday
- 10am to 4pm
- Thursday
- 10am to 4pm
- Friday
- 10am to 4pm
- Saturday
- 10am to 1pm
- Sunday
- Closed
As published by the business on Tripadvisor. Ring before travelling.
She would rather you rang. Email tends to sit.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
They return it by Special Delivery. Naming a tracked service is not the same as accepting liability for it.
Getting it there is on you, and the cover above may not start until it arrives. Send it tracked and insured, whatever it costs.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it. Return postage is paid by you.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Eyes and noses
- Joints
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Won't accept anything by post until they give you a date to send it
Getting it there
- Takes work by post
- You can bring it in
- Comes back standard
Money
- Quotes free from photographs, and that is the price
Anything else they say
- Also sells spare parts and doll bodies, so is a supplier to other repairers.
- Dolls may be sent by post, Special Delivery preferred.