Scott's Toys & Collectables
Lockerbie · Dumfries and Galloway · 35 years
A family shop and workshop in Lockerbie with thirty-five years behind it, named best vintage toy restoration company at the 2025 Scottish Enterprise Awards. Action figures and dolls, tinplate and clockwork, rocking horses and pedal cars, and a no fix no fee policy: if they cannot mend it you pay the return postage and nothing else.
Getting hold of them
- Their own site
- You can walk in at 36 Townhead Street, Lockerbie, DG11, Scotland
When they are open
- Monday
- 10am to 4pm
- Tuesday
- 10am to 4pm
- Wednesday
- 10am to 4pm
- Thursday
- 10am to 4pm
- Friday
- 10am to 4pm
- Saturday
- Closed
- Sunday
- Closed
As published by the business on Apple Maps. Ring before travelling.
They work from their own form, so start there.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
Getting it there is on you, and the cover above may not start until it arrives. Send it tracked and insured, whatever it costs.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it. Return postage is paid by you.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Eyes and noses
- Joints
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Restores to as-new unless you say otherwise
- Won't accept anything by post until they give you a date to send it
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “Although we can repair and restore many old toys, we are no longer doing small scale diecast restorations, as these are very time consuming and the cost in many cases outweighs the value of the toy being restored.”
- “Please do not send repairs to the shop, a delivery address will be supplied with your quote”
Getting it there
- Takes work by post
- You can bring it in
- Comes back standard
Money
- Quotes free from photographs, and that is the price
Anything else they say
- Action Man and GI Joe re-stringing, limb replacement and head flocking.
- Replaces the save batteries in Game Boy, NES, SNES and N64 cartridges, which is a long way from a teddy bear and tells you what a repair shop actually survives on.
- Honest about turning work away when the restoration would cost more than the toy is worth.