Sue Pearson Bears & Bygones
Lewes · 40 years
A long-running teddy bear restorer that has worked on bears and toy animals for over 40 years, taking in work by post and courier. They handle anything from a light clean to rebuilding a badly worn bear, including eyes, pads, stitching, joints and re-stuffing, and they will take on bears with insect infestation or smoke damage.
Getting hold of them
When they are open
- Monday
- 10am to 5pm
- Tuesday
- 10am to 5pm
- Wednesday
- 10am to 5pm
- Thursday
- 10am to 5pm
- Friday
- 10am to 5pm
- Saturday
- 10am to 5pm
- Sunday
- 11am to 4pm
As published by the business on Apple Maps. Ring before travelling.
Email is the way in. They do not take cold calls.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
They return it by 24hr courier. Naming a tracked service is not the same as accepting liability for it.
Getting it there is on you, and the cover above may not start until it arrives. Send it tracked and insured, whatever it costs.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it. Return postage is paid by you.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Deodorising and allergens
- Eyes and noses
- Joints
- Fire, flood and smoke
- Valuations
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Quotes from photos, then revises it once it arrives
- Won't work on sheepskin
Their exact words on what they refuse
Quoted from their own pages, unedited, because a paraphrase of a refusal is the kind of thing you find out was wrong three weeks in.
- “The only bears we cannot repair are ones made from sheepskin.”
Getting it there
- Takes work by post
- Nowhere to bring it. Everything comes by post
- Comes back standard
Money
- Quotes from photographs for a fee, then revises on arrival
Anything else they say
- Please contact us for the delivery address and always send your bear by a secure and recorded service like Special Delivery.
- Payment will be taken on completion.
- If bears are not collected or paid for 3 months after completion we reserve the right to sell the bear to recoup our costs. We will of course do all we can to contact you beforehand.
- If you don’t not want us to do the work once the bear is received and we have given you a quote then we will immediately return him for the cost of the return postage.
- We are happy to undertake work on bears that have insect infestation, smoke damage or that are just very dirty!
- Patients can be posted insured and a free valuation is included.
- Our shop in Lewes is now permanently closed.
- Online Store Is Now Closed
- Our Teddy Bear hospital is busy!
- We do experience heavy demand for restoration.
- Please note the old shop number is no longer active.
- Pads – we will always try to repair what is there rather than replaced them. If they do need replacing we will use best material available.