TeddyBearCare
Location not stated
A soft toy repair service that offers cleaning, mending and re-stuffing of teddy bears and plush toys. The site describes hand repairs to tears, loose seams and missing parts, and re-stuffing flat or lumpy toys, but gives no address, phone number, prices or turnaround times.
Getting hold of them
- Their own site
- You can walk in at
They work from their own form, so start there.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Deodorising and allergens
- Fur restoration, de-matting and pile lifting
- Eyes and noses
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say whether they take work by post
Getting it there
- Doesn't say whether they take work by post
- You can bring it in
Money
- Quotes from photographs, for a fee
Anything else they say
- We'll then provide a clear plan and quote for any necessary cleaning, repairs, or re-stuffing.
- We also work with collectors and vintage bear owners who want sensitive restoration that preserves value and original character.