Teddy Bear Hospital
Location not stated
A soft toy restoration service, also called a Plush Clinic, that works by post: you send photos, get a quote, then post the toy. Listed work is seam stitching, replacing stuffing, eye and limb restoration, fabric patching and deep cleaning, all done by hand.
Getting hold of them
They work from their own form, so start there.
If it gets lost
Not stated
This is a blank on their page, not an answer from them. We have never asked anybody in this trade the question. Of the 185 businesses we have read, 4 have written anything down about losing an item: 2 say it is insured, 2 say the risk is yours. The other 181 are silent, and silence is not a policy either way.
If you would rather not have to phrase it
“Before I send it, can I ask what happens if it gets lost or damaged while it’s with you? I’m not trying to catch you out, it just can’t be replaced. Whatever the answer is, could you put it in an email so I’ve got it in writing?”
“No, we don’t cover it” is a fine answer to get. It tells you to insure the post yourself for the full amount, both ways.
Nobody has told us who covers the outward leg. Ask, because that is the half people forget.
If it is lost or damaged
Their website does not say what happens if your item is lost or damaged while they have it.
Ask before you post anything you could not replace. Only four of the businesses we hold publish an answer to this.
What they take on
- Full restoration and rebuilds
- Mending and seams
- Restuffing
- Cleaning on its own
- Eyes and noses
What they won’t do
The part every other directory leaves out. None of this is a criticism. It is how you avoid three wasted weeks.
- Doesn't say whether you can bring it in person
Getting it there
- Takes work by post
- Doesn’t say whether you can bring it in
- Comes back standard
Money
- Quotes from photographs, for a fee
Anything else they say
- Every repair is done by hand, with respect for your toy’s original character.
- Size * Width (cm) x Height (cm) x Depth (cm)